Refund policy

Last updated November 25, 2025

1. Introduction

This Refund Policy (“Policy”) outlines the terms under which customers may request refunds for digital products purchased through Real Food Ritual (“Company,” “we,” “our,” or “us”).
Real Food Ritual sells digital eBooks only, which are delivered instantly upon purchase. Due to the nature of digital content, special refund conditions apply.

By purchasing any digital product from https://realfoodritual.com, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

2. Nature of Digital Products

All products offered on our website are intangible, digital goods (eBooks) that are instantly accessible after payment.
Once delivered, digital content cannot be returned, revoked, or “unseen,” and therefore, refund rights differ from those applicable to physical goods.

3. Refund Eligibility — European Union (EU) Customers Only

In accordance with the EU Consumer Rights Directive (2011/83/EU), customers located in the European Union may be entitled to a 14-day withdrawal period for digital content, subject to important legal exceptions.

3.1. EU 14-Day Withdrawal Right (Before Download or Access)

EU customers may request a refund within 14 days of purchase only if they have not yet:

● Downloaded the eBook,

● Accessed the download link, or

● Viewed the digital content in any form.

If no access has been made, we will issue a full refund to the original payment method.

3.2. Exceptions to EU Withdrawal Rights (After Download or Access)

Under Article 16(m) of the EU Consumer Rights Directive, the right to withdraw does NOT apply once:

● The customer has downloaded the eBook,

● Accessed or opened the digital file,

● Viewed the content through any delivery method,

● Or otherwise begun consuming the digital product.

By completing a purchase, EU customers explicitly agree that once the digital content is accessed, the 14-day withdrawal right is waived.

Therefore, no refunds will be granted to EU customers after the eBook has been downloaded or accessed.

4. Refund Policy — Non-EU Customers (Worldwide)

For customers located outside the European Union, all sales are final.

4.1. No Refunds on Digital Products

Due to the instant nature of digital delivery, Real Food Ritual does not offer refunds, returns, or exchanges on any eBook purchases made outside the EU, including but not limited to customers in:

● United States

●
United Kingdom

● Canada

● Australia

● Asia

● Africa

● Middle East

● South America

● Any other non-EU region

Once payment is completed, the digital product is considered delivered and consumed, and no refund requests will be accepted.

5. Technical Issues

If you experience technical issues such as:

● Download errors,

● Corrupted files, or

● Inability to access your eBook,

please contact us at support@realfoodritual.com, and we will ensure:

● A new download link,

● A replacement file, or

● Alternative delivery method.

These solutions do not constitute a refund unless you meet the EU criteria specified above.

6. Fraudulent Transactions or Chargeback Abuse

We reserve the right to deny access to future purchases, suspend accounts, or pursue legal action in cases involving:

● Chargeback fraud,

● Unauthorized credit card use,

● Misrepresentation of the customer’s location,

● Any attempt to exploit the EU 14-day policy unlawfully.

All digital downloads are time-stamped and logged for verification purposes.

7. How to Request a Refund (EU Customers Only)

If eligible, EU customers may initiate a refund request by contacting: support@realfoodritual.com

Please include:

Full name
Order number
Date of purchase
Confirmation that the eBook has not been downloaded, accessed, or opened

We may require additional verification to confirm your eligibility.

Refunds, when approved, will be processed within 7–14 business days back to the original method of payment.

8. Changes to This Policy

Real Food Ritual reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.
Continued use of the website after any modification constitutes your acceptance of the revised terms.

9. Contact Us

For questions, clarifications, or support requests regarding this Refund Policy, you may contact us at: support@realfoodritual.com.